Disclaimer
世健网上商店欢迎您/ WELCOME TO EXCELPOINT ONLINE STORE
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为内地交货/香港交货 / Please select your region according to your delivery location
FAQ
Q1: How to create an account?
Q2: What should i do if I forget my password?
Q3: How to updated account information?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q4: Is it necessary to create an account?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q5: How to use the Bom Import Tool?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q6: How to search a product?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q7: How to checkout?
Q8: How can I return my product?
Q9: Can i order out-of-stock items?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q10: Can i order items which are not in stock list?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q11: How can i consult order information?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q12: Will I receive an e-mail confirmation of my order?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q13: How can I track my order?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q14: What should I do if product is damaged in delivery?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q15: Can i cancel my order?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q16: How do i expedite an order?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q17: How could I pay the order?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q18: When can I receive my items?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q19: How to track the order online? (If this is possible)
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q20: Will you inform me after shipment? How?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q21: Can I view all my past orders?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q22: What region(s) can the items be sent to?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q23: How can I get my VAT invoice? (only applicable in Mainland China)
Q24: Why can't I receive invoice with items? (only applicable in Mainland China)
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q25: Can I change the name in my invoice? (only applicable in Mainland China)
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q26: Can I bargain with you if I order large amount of items?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q27: Can I choose self-pick up?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.
Q28: How to upload "Office Payment Proof" of my oders?
A: If you ever forget your password, you can request it by clicking on the "Forget your Password" link on the log in page.